Refund policy

Returns & Refunds

If something isn’t right, email thehomeaisle.shop@gmail.com with your order number and a short note. Photos help if the item arrived damaged. We reply within one working day.

If your item arrives damaged or faulty

We’ll replace it or refund it — your choice — and you don’t need to send anything back. Just send us a photo so we can tell our supplier where it went wrong.

If you’ve changed your mind

You have 30 days from delivery to tell us. Because our items ship directly from our supplier, sending them back usually costs more than the item is worth, so we’ll normally offer you one of these instead:

  • A replacement — if it’s the wrong colour or size and there’s a version that suits you better
  • A partial refund, and you keep the item — often the quickest and least wasteful outcome for everyone

If neither works for you, we’ll refund you in full. We may ask you to return the item first, and for change-of-mind returns the return postage is yours to cover.

Your legal right to cancel (UK & EU)

If you’re in the UK or EU you have a statutory right to cancel within 14 days of receiving your order, for any reason at all, and receive a full refund including standard delivery. Nothing on this page limits that right. Just email us and say you’re cancelling.

Refunds

Once agreed, refunds go back to your original payment method within 5–10 business days. How quickly it appears after that is down to your bank or PayPal, not us.

If your order hasn’t arrived

Delivery takes 9–19 business days, and tracking sometimes goes quiet in the middle of that — that’s normal and it’s usually still moving. If it hasn’t arrived 30 days after dispatch, contact us and we’ll replace it or refund it in full, whichever you prefer.

The fine print

  • Sale items are refundable in the same way as everything else, unless clearly marked final sale.
  • For hygiene reasons we can’t take back used bedding, bath mats or anything that’s been washed — unless it arrived faulty, in which case the first section applies.
  • We don’t charge restocking fees.